Title:                  CRM & Digital Systems Administrator (Dynamics 365 / Power Platform)

Duration:          Maternity Cover - 10 Months, Fixed Term Contract

Salary:               €55,000 to €65,000

Reporting to:  Head of International & Migration (with dotted line reporting to IT Manager, for technical)



BACKGROUND INFORMATION

The Irish Red Cross Society (IRC) is part of the world’s largest independent humanitarian network, the International Red Cross and Red Crescent Movement. The IRC is committed to and bound by, its Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity and Universality. The vision of the Irish Red Cross is to be a leading humanitarian organisation, providing impartial services and support to vulnerable communities both at home and abroad. Our mission is to identify and deliver humanitarian assistance to those who are most in need.


Migration is a priority focus for the Red Cross and Red Crescent Movement internationally as well as for the IRC in Ireland.  Ireland, along with other countries, has experienced considerably more inward migration in recent years from people in need of protection and, as a result, is challenged to respond with appropriate supports for all affected.  The IRC has worked on migration for several years and is considered a key actor in responding to the humanitarian needs of refugees/migrants seeking protection, with programming in the areas of resettlement and responding to the Ukraine crisis, among others. 


SUMMARY OF ROLE

The Irish Red Cross is seeking an experienced CRM & Digital Systems Administrator with strong technical capability in Microsoft Dynamics 365 / Dataverse, the Power Platform, and WordPress.


This role is central to supporting the Migration Programme’s digital tools and ensuring our CRM and online platforms effectively enable our humanitarian work. The ideal candidate will be a hands‑on systems specialist who can configure CRM fields, forms, business rules, security roles, build flows and automation, and manage website content and functionality.


This role will be responsible for meeting the IT needs of the organisation’s Migration programme.  Reporting to the Head of International & Migration, the role will also report to the organisation’s IT Manager (for technical decisions) to ensure synergy and integration with the wider systems and approach.


The role will be responsible for managing the Migration programme Dynamics CRM, ensuring it continues to respond to users’ needs and is meeting sector standards.  Additionally, the role will lead with digitalising department processes and responding to the wider IT needs.


The role will support the ongoing development of the Pledges Customer Relationship Management (CRM) system which seeks to match people providing pledged (offers of) accommodation with beneficiaries and provide technical support to both internal and external users.  The postholder will collaborate with various business functions within the Migration Department to develop technical solutions that meet the evolving needs of our Programmes and will be responsible for a wide range of duties that include systems configuration, administration and quality assurance testing.  In addition, the role will provide technical support, training and IEC materials across a range of tools and applications.


ROLE RESPONSIBILITIES

CRM / Power Platform (Primary Focus)

  • Configure and enhance the Migration Programme’s Dynamics 365 CRM, including:

    • creating and modifying tables, fields, forms, views, business rules

    • managing security roles, permissions and data access

    • maintaining business process flows and system logic

  • Build and maintain Power Automate flows, workflow automation, and integrations.

  • Support and enhance Power Apps used by the programme.

  • Maintain and update Power Pages where required.

  • Troubleshoot CRM issues and provide support to internal and external users.

  • Ensure CRM documentation, training materials, and user guides remain up to date.

Website & Digital Platforms

  • Manage, update and troubleshoot WordPress websites used by the Migration team.

  • Work with programme and communications teams to update content, improve usability and ensure security best practice.

  • Support the maintenance of AWS‑hosted web environments (Lightsail/EC2) if needed.

Data Quality, Governance & Security

  • Ensure compliance with data governance and data protection standards.

  • Manage user access, environment settings and system security in line with organisational policy.

  • Support data‑quality improvement efforts, including validation rules and data cleanup.

Technical Support & Troubleshooting

  • Provide front‑line support across the programme for:

    • Dynamics 365

    • SharePoint

    • Microsoft 365 (including MFA, groups, permissions)

    • Other platforms used within the team (Power BI, DocuSign, etc.)

  • Assist with laptop setup, device troubleshooting and general IT support where needed.

Salesforce

  • Perform minor configuration updates within our Salesforce application when required, including adjusting fields, page layouts, validation rules, and user permissions.

Organisational

  • Work actively towards the achievement of the Irish Red Cross goals.

  • Undertake training and development as required

  • Abide by and uphold the Principles of the International Red Cross Red Crescent Movement.

  • Undertake any other reasonable work-related duties and responsibilities assigned by the relevant line manager that are consistent with the nature of the job and level of responsibility.

ROLE REQUIREMENTS

Essential Criteria

  • 5+ years’ experience in a technical CRM or systems administrator/developer role.

  • Proven, hands-on experience configuring:

    • Microsoft Dynamics 365 / Dataverse

    • Power Automate(flows, process automation)

    • Power Apps (model-driven or canvas apps)

  • Ability to manage security roles, permissions and user administration within Dynamics/Dataverse.

  • Strong M365 experience (including MFA, groups, permissions)

  • Experience with WordPress management (themes, plugins, updates, troubleshooting).

  • Strong understanding of data governance, data modelling and relational database concepts.

  • Strong problem-solving skills and ability to communicate technical concepts clearly.

  • Experience mapping, improving and automating business processes.

  • Relevant degree or equivalent experience.

Desirable Criteria

  • Power Pages development experience.

  • Power BI dashboards & data modelling.

  • Experience with AWS (Lightsail, EC2) or Linux.

  • Experience in the NGO/charity sector.

  • Familiarity with Salesforce.

FURTHER INFORMATION

The Irish Red Cross offers the following benefits in addition to salary

  • Up to 5% employers' contribution to a company contributory pension scheme

  • 20 days Annual Leave plus closure of the office on Good Friday, plus two additional ‘privilege days’ to be used at Easter and Christmas respectively.

  • Death in Service benefit of four times salary

  • Flexible working hours, including opportunities for hybrid working.

  • Flexi-time policy with opportunity to accumulate up to one flexi-day per month

  • Further education, training and learning supports

  • Professional subscriptions (as applicable)

  • Travel (bike-to-work schemes/tax saver commuter tickets)

The Irish Red Cross is an equal opportunities employer. We value diversity and aspire to reflect this in our workforce. We welcome applications for people from all sections of the community, irrespective of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community. This role requires applicants to have the right to work in Ireland.


Closing Date: 23rd April 2026 6pm

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