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JOB DETAILS
Title: Receptionist (Job Sharing)
Working hours: 23 hours per week (9.00 am to 1.00 pm Tuesday to Friday / Full day Monday 9:00am – 5:00pm)
Duration: 2-year Fixed-Term, starting from 4th January 2027
Salary: €18 per hour
Job Family: Administration
Location: 100% office based, 16 Merrion Square, Dublin 2
Reporting to: PA to the Secretary General
BACKGROUND INFORMATION
The Irish Red Cross Society (IRC) is part of the world’s largest independent humanitarian network, the International Red Cross and Red Crescent Movement. The IRC is committed to and bound by its Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity and Universality. The vision of the Irish Red Cross is to be a leading humanitarian organisation, providing impartial services and support to vulnerable communities both at home and abroad. Our mission is to identify and deliver humanitarian assistance to those who are most in need.
SUMMARY OF ROLE
Provide a welcoming, professional and inclusive first point of contact for staff and members of the public, including donors, members, journalists, service users, delegates, suppliers and other stakeholders, ensuring an efficient, effective and friendly reception service and delivering excellent customer service at all times.
ROLE RESPONSIBILITIES
To greet and receive all visitors to the office, directing them to their required destination.
To answer and filter all external telephone calls and redirect appropriately.
To receive any couriers and redirect deliveries.
Organise taxis & couriers.
Ensure that the reception area is kept tidy at all times.
Provide back-up secretarial and administrative support when required.
Work actively towards the achievement of the Irish Red Cross goals.
Undertake training and development as required.
Abide by and uphold the Principles of the International Red Cross Red Crescent Movement.
Undertake any other reasonable work-related duties and responsibilities assigned by the relevant line manager that are consistent with the nature of the job and level of responsibility.
ROLE REQUIREMENTS
Essential Criteria
Excellent communication and interpersonal skills.
Good working knowledge of Microsoft office suite.
Confident and positive outlook in dealing with people.
Excellent organisational skills.
Ability to multitask and prioritise tasks.
Desirable Criteria
Previous receptionist, customer service or administrative experience.
Experience working in the not for profit sector.
Certification in Microsoft Office.
FURTHER INFORMATION
The Irish Red Cross offers the following benefits in addition to salary
Up to 5% employers' contribution to a company contributory pension scheme, depending on employee contribution
Closure of the office on Good Friday, plus two additional ‘privilege days’ to be used at Easter and Christmas respectively.
Death in Service benefit
Further education, training and learning supports
Professional subscriptions (as applicable)
Travel (bike-to-work schemes/tax saver commuter tickets)
The Irish Red Cross is an equal opportunities employer. We value diversity and aspire to reflect this in our workforce. We welcome applications for people from all sections of the community, irrespective of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community.
This role requires applicants to have the right to work in Ireland.
The closing date for applications is 20th of November at 18:00. Late applications are not accepted. Shortlisting for interview will be on the basis of the essential and desirable criteria for this role.